Lovina Help Center
Instant AI answers about plans, billing, credits, privacy, and companions — or reach our human team when you need to.
Lovina Help is AI support — not a companion. For safety emergencies, contact local services. Lovina is entertainment, not crisis care.
Common support questions
Billing, privacy, plans, and how Lovina works.
Absolutely. Every conversation is end-to-end encrypted, never sold, and never used to train third-party models. You can permanently delete your data at any time, instantly.
Of course. There are no lock-ins. Upgrade, downgrade or cancel in a single tap, and you keep full control of your account and data.
Yes — on Premium and Elite plans only, after 18+ age verification. Free stays SFW. Plus includes romance and flirt mode without explicit content. You control adult mode in settings and can turn it off anytime.
Credits power rich media: photos, voice extras, and cinematic moments. Every paid plan includes monthly credits (50–400 depending on tier). Most casual users never need a top-up; power users can buy packs from $9.99.
Yes. The free plan includes daily messages, basic memory, and access to the companion catalog — no credit card required. Paid tiers unlock romance, voice minutes, adult mode, custom companions, and monthly credits for photos and video moments.
Tap the voice button in chat or try the homepage demo. Lovina streams studio-grade speech with natural pacing and emotion, tuned per companion. Plus includes monthly voice minutes; Elite extends limits for longer calls.
Lovina runs in any modern browser and installs as a PWA on iOS and Android. Sign in once; your memory and chats sync across devices.
Yes. Lovina runs in your browser and installs as a PWA on iOS and Android. Sign in once — your AI girlfriend chat, memory, and bond progress sync across phone, tablet, and desktop.